Returns & refunds

• If a part arrives damaged, or isn't what the listing described, you have 30 days from delivery to tell us. We cover the return postage and refund you.
• Email [email protected] with your order number before posting anything back.
• We don't take parts back because you changed your mind or ordered the wrong one — but tell us anyway. We would rather help you find the right part than leave you stuck with the wrong one.
• Refunds go back to the card you paid with, once the part arrives back.

Email us at [email protected] with:

• your order number,
• the part number you want to return,
• what went wrong — and, if the part is damaged or not as described, a photo.

We will reply with return instructions. Please wait for those instructions before shipping the part: an unannounced parcel can take far longer to match to an order, which delays your refund.

A part needs to come back in the condition it was sent, with any hardware it was shipped with. In practice that means:

• not fitted to a car and then run,
• not modified, cut, drilled, painted or repainted,
• with any markings or labels we applied still intact.

A part that has clearly been installed and used cannot be resold as the grade it was sold at, so we can't take it back on a change-of-mind basis. If you fitted a part and it failed, tell us anyway — that is a different conversation and we would rather have it.

These are used parts. Wear consistent with the grade a part was sold under — Good (minimal wear), Fair (normal wear for its age) or Acceptable(visible wear) — is what you paid for, not a defect. Every part is fully functional when it ships. If a part arrives in noticeably worse condition than its grade and photos showed, that is a fault and it is on us.

Once the returned part is back with us and checked, we refund to the original payment method via Stripe. How quickly that shows up on your statement is up to your bank, typically a few business days. We refund the price you paid for the part; the original shipping charge is refunded when the return was our mistake.

If a parcel arrives damaged, photograph the packaging as well as the part and email us as soon as you can. Carrier claims have their own deadlines, so telling us early genuinely matters.

If an order hasn't shipped yet, email us and we will cancel and refund it in full. Once it is on its way, treat it as a return.

Ask first — see Contact, or the FAQ for how fitment checking works. Getting the right part out the first time is better for both of us than a tidy returns process.